Keep your IT infrastructure safe, up to date & reliable at a low monthly cost.
Golden Technologies was contacted by the owner of a local company. He was in charge of all of the technology needs for the company and it was starting to take a toll on his other work that needed to get done. While he had expected for his company to grow, he was not fully prepared for the demands needed by technology. He was looking for a local company to take on the IT work, relieve his stress and get his network up to speed.
Golden Technologies suggested performing a technology audit to get a better feel for each piece of their network. Upon completion of the audit Golden Technologies would take on all of the IT support with a managed service agreement.
Golden Technologies performed a technology audit of the company and discovered that there were a number of PC's without an anti-virus solution installed, out of date servers and inconsistencies throughout the network. Golden Technologies worked with the company to upgrade the servers, install a server backup solution and helped clean up the network inconsistencies. A dedicated mail server was setup and a disaster recovery plan was created. Software was installed to maintain the PC's remotely and anti-virus software was setup and scans were run. Instead of worrying about viruses on PC's and problems with servers, the owner can now focus on his work, while Golden Technologies maintains his network at a low cost.
In order to keep a bank up and running, there are a number of compliance laws that need to be followed. A local bank contacted Golden Technologies for help with understanding and abiding by these compliance laws. In order to keep their technology up to date with the laws, they need someone to understand and keep up with the changes in the law.
The bank signed up for a Managed Service Agreement and Golden Technologies began running quarterly technology audits on the bank to verify that all compliance laws are continuing to be followed.
As compliance laws have changed over the last year, the bank was able to upgrade and change their technology with guidance from Golden Technologies. As upgrades are needed, Golden Technologies is able to work with the bank to ensure that the compliance laws are met and they are getting the best technology for their low monthly investment. By relying on Golden Technologies to maintain their network, they were able to save money and stress while remaining compliant.
Golden Technologies was contacted by a company whose network was having a number of problems. Their day to day business was on hold as they had been trying to make contact with their tech support for two days and were receiving no response. In an attempt to get their network up and running, they called Golden Technologies. Golden Technologies quickly discovered that this company operates in "Break-Fix" mode. In other words, they refrain from investing in technology or support until it breaks, which more often than not can be much more expensive.
The initial problem was evaluated and fixed by Golden Technologies. Once the problem was solved, Golden Technologies suggested running a full audit on the network, PC's and servers to get a better idea of any other potential problems.
Golden Technologies discovered out of date software, a number of out of date compliance problems, no network documentation, computers without virus protection and an ongoing list of other problems. The company signed up for a Managed Service Agreement and Golden Technologies immediately outlined a plan for the next year to take care of these problems and inefficiencies within the network. With the immediate problems solved, the company was able to continue their day to day work, while Golden Technologies began to solve the other problems at a low monthly cost. As servers were upgraded, the compliance issues were solved and the company is now able to function without a problem.
Technology is becoming increasingly more important every day in the business world and managing it becomes more and more of a hassle for businesses. A number of companies rely on the break/fix model: when something breaks, fix it! This drives up their costs and hurts their technology in the long run.
Golden Technologies is here to introduce you to a new way of managing your IT infrastructure, the Managed Service Agreement.
A managed service agreement dissolves the need for the break fix model of your technology. Instead of waiting until something breaks to fix it, Golden Technologies will support and consult with your team on a monthly basis to determine what is best for your technology needs.
Not only does a managed service agreement cut costs on technology, it can cut costs on personnel as well. A number of companies rely on one or two IT personnel internally for support. If they are ever sick or on vacation and a problem occurs, they are out of luck. Instead, with a managed service agreement, they can have a whole IT firm for less than the cost of an employee.
An MSA includes, but is not limited to:
All BASIC features included PLUS:
© Copyright 2011 Golden Technologies Inc.
