Job Description

A qualified IT Tier 3 Service Desk Technician for a Manager Service provider (MSP) should have a background in VMware and Windows support for multiple clients and environments. The Tier 3 Service Desk Technician will primary be the “go-to” person on the Service Desk team handling the most complex tickets.

The Tier 3 MSP Service Desk Technician must also possess the ability to mentor and train other members of the Service Desk Team. This includes, but is not limited to, following all procedures/protocols, and ensuring that the company’s and customer’s best interests are met.

IT Tier 3 MSP Service Desk Technician Responsibilities & Requirements

  • Ability to design, implement and troubleshoot modern networks, multi-site AD, Microsoft Exchange, multi-site WAN environments, on premise networks, virtualization environments, storage area networks, etc.
  • Must have a minimum of 3 years’ experience working for a Managed Service Provider as an Escalation Point.
  • Experience serving as a tier 3+ escalation point on an MSP service desk
  • Communicate with clients/ provide recommendations/ improvements
  • Experience with Cloud Technologies AWS, Azure, Microsoft 365
  • Strong technical experience with Hyper-V, VMware, Fortinet products, Windows Servers

IT Tier 3 MSP Service Desk Technician Benefits

  • Salary:
  • Health, Vision, Dental Insurance
  • 401k+ company match
  • PTO
  • Bonuses
  • Certification Reimbursements