At Golden Tech we know if we can get out in front of technology issues our clients will have reduced downtime and frustration. In fact, these are the most successful businesses we partner with, and it is not a coincidence. Golden can ensure technology will not stand in your way if we develop a strategy together rather than calling us to fix what is broken.
If break-fix technology is not working for you, we have a method to stop costly IT problems, avoid downtime and eliminate data loss. Our managed IT solution, Golden Complete, is a bundle of services that are proactive, they include monitoring & maintenance and add up to complete IT coverage for your network, servers and workstations, all for a set monthly cost.
Golden Complete begins with strategy meetings with our CTO who will engineer a road map detailing your current technology, plans for the future and is key to IT budgeting . You will know what to expect from your technology, who will handle any issues and what it will cost. Golden Total is a proactive approach that wards off unplanned downtime and other emergencies. Working with Golden Tech is like having your own IT department, without having to have your own IT department.
The need for strategic IT planning cannot be overstated. The type of planning we do for our clients is essential to wise spending, functionality and efficiency. Our CTO will dig deep into your network, identify complexities and provide you with a plan that encompasses all of the technology used in your business. This road map is engineered around your current and future needs, along with our insight into emerging technologies.
This type of road mapping starts with high-level discussion and produces a clear path forward, the ability to budget for IT and avoids ongoing interruptions to your operations.
Implementing the road map begins with setting up our remote monitoring and maintenance tools on your network. Golden Tech will monitor for server performance, storage capacity, network availability and a general health overview of your network. Maintenance is the practice of applying regular updates, malware prevention patches and best practices alignment to our Golden Standards. When something on the network is not working, we fix it, notify you if need be, all for a set cost per month.
Golden Complete clients have instant access to our help desk technicians who are friendly and capable. We will set up a portal to submit and view ticket progress.
To get out ahead of IT issues, our Golden Complete clients receive on-site visits from Network Administrators. These Net Admins are experienced Golden technicians who will work on aligning your network to our list of over 500 best practices. These visits are proactive, the purpose of the Net Admin is to get out in front of as many issues as possible. These small changes all add up to proactive improvements in order to avoid larger problems.
The combined effect of a well-engineered road map, remote monitoring & maintenance and alignment to best practices is technology that works all day every day. The Golden Complete managed services approach helps our clients avoid surprise expenses, unplanned downtime and IT frustration.
The prevailing attitude in small-to-medium-sized business has been to address IT issues in the middle of an emergency. Businesses turned to an IT company to re-actively come in and fix problems as they occurred. This is a sure-fire way to ensure extended downtime, mismatched equipment, non-compliance and band-aid fixes.
Even if you have your own IT staff on site, crucial, proactive planning and consistent monitoring often ends up getting put on the back burner because of day to day demands. Under Golden Tech’s Fully Managed IT Solution, Golden Complete, the IT road map, monitoring & maintenance and alignment to best practices are never neglected. Our focus is IT, so your focus can remain on your business.
Eighty percent of unplanned outages are due to ill-planned changes made by well intentioned employees.
IT performance is directly connected to revenue. The better your technology behaves, the better your employees produce. It seems a simple formula, but when the wrong people and processes are managing your technology, you are not set up for success.
According to a Gartner study, in the next three years it is expected that 80 percent of mission-critical outages will be directly caused by mismanagement, poor planning, and failed processes. Technology has moved beyond the ability of all but the most certified of employees.
We pride ourselves on our tailored service and solutions. That’s why we put time-tested, well-researched, and field proven best practices and procedures in place to put an end to unplanned downtime.
Actively monitoring each device on your network means we can see a problem – and resolve it-- before it turns into downtime. Proactive maintenance creates a healthy network that is up-to-date and secure.
Golden Tech Network Administrators regularly visit, audit and align your technology in a way that wards off incidents. We check for failing devices and network issues. We keep your network up-to-date and running smooth – because a well-designed and implemented network can reduce downtime by up to 80 percent.
Golden Tech is one of the best IT partners we have been able to find in the Midwest. We partnered with Golden Tech to be our dedicated IT partner a year ago. Since then, the clients of ours who took up their service has seen a dramatic decrease in downtime and email / server related issues. We recommend Golden Tech to every client of ours who are looking for IT solutions.
Mark Bealin // Managing Partner // SearchLab Chicago Inc.
Our mission is to connect people and business through technology.
We seek innovation and embrace teamwork, striving to be the best IT provider in the communities we serve. Our goal is excellence achieved through dedication and hard work.