Our Fully Managed IT Solutions allows for a complete peace of mind for your business’s technology and daily operations.

There’s no avoiding it, without some form of quality networking, business as we know it would halt. That said, there exist varying degrees of quality in networking, and with greater quality (better planning) comes greater efficiency and more profit. Our flagship offering, “Fully Managed IT Solutions” provides our clients with a completely custom-tailored solution to their networking and infrastructure needs. You’ll also have a dedicated team that will get to know your business inside and out– after all, our success is built upon yours.

Network Mismanagement:
 The Old Way

The prevailing attitude in small-to-medium-sized business has been to only address the technology infrastructure when it’s failing. Using an IT company to simply come in and fix problems as they pop up is a sure-fire way to ensure your average downtime incident lasts much longer and that those incidents happen more frequently.

While your on-staff IT folks are crucial to your success, the day-to-day technology needs often put proactive planning and consistent monitoring on the back burner. Under Golden Tech’s Fully Managed IT Solutions your network infrastructure grows and evolves with your company, and downtime is significantly reduced by offsite monitoring and consistent upkeep.

Quality Planning Limits Network Downtime

Eighty percent of unplanned outages are due to ill-planned changes made by administrators (“operations staff”) or developers. Smaller day-to-day network configuration tasks, according to Enterprise Management Association, result in just over 60 percent of “availability and performance errors.”

We all know that mission-critical service performance is married to revenue. The better your networked services behave, the better your employees produce. It’s a rather simple formula really. But, when you don’t put the right people and right processes in front of your network, you’re destined to fail.

And fail you will. According to a Gartner study, it is expected in the next 3 years that 80 percent of mission-critical outages will be directly caused by mismanagement, poor planning, and failed processes.

26.5 BILLION IS LOST EVERY YEAR IN THE U.S. DUE TO DOWNTIME.

Even more accurately, that is more than $5,000 per minute for every minute down.

80%

a well designed and implemented network can reduce downtime by up to 80-percent

how does golden tech reduce downtime?

While we pride ourselves in getting your business the custom-tailored solution for your needs, making things completely custom is grossly inefficient. That’s why we’ve got time-tested, well-researched processes in place to monitor your infrastructure and support it on your timeline.

Beyond just processes, though, we actively monitor each device on your network. This means that we know before anyone else that a problem might be occurring. This sort of proactive maintenance makes for an incredibly resilient network and reduces downtime by leaps and bounds. Much like a cable television technician, the best administrator is the administrator you never see.

Finally, our trained staff of engineers and experts regularly audits your infrastructure. We check for failing devices, environmental risks, and inefficiencies in the design of the network. A well-designed and implemented network can reduce downtime by 80 percent.

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benefits of partnering with golden

Golden Tech offers a range of Fully Managed IT Solutions for our customers. These agreements allow us to utilize our proven IT Management practices to support and manage your IT environment and allowing you to concentrate on your core business. Our Fully Managed IT Solutions are comprehensive; we manage the devices we cover… no exceptions, no loop holes. You pay one flat monthly fee no matter how much time we spend. This allows us to relentlessly focus on making sure your network is running at 100% efficiency.

With Managed IT Services from Golden Tech, you get:

  • Single point of contact for all IT issues – users, vendors, you name it.
  • Access to our help desk 24/7/365
  • Several convenient methods of calling in trouble tickets – email, voicemail, phone, portal
  • Proactive monitoring of your entire network
  • Unlimited remote and onsite support to remediate issues
  • Proactive maintenance of your entire network
  • Monthly Executive Reporting
  • Less Downtime = More Productivity = More Profit

how we are going to help you

Inventory & Audit

Our team of network engineers will tirelessly comb through your hardware and software setup, creating an inventory of assets. Next we’ll put together a detailed needs assessment that covers everything we’ll need to procure and install to ensure you’re running most efficiently, securely, and perfectly in line with our joint technology plan.

Locked Down & Secure

As soon as we have audited your network and analyzed your needs, we’ll lock you down. We will secure soft and hard assets and ensure we have made your new system impenetrable. While there’s a real chance your infrastructure was open to security threats previously, it won’t be now.

Ticket Portal

To ensure that you’ve got instant and easy access to our services, we’ll set you up with a unique communication portal. Report your issues and their priority through any number of easy channels and we’ll take care of them lickety split.

Monitoring

Okay, we’ve got you locked down and we’re in communication. Now we’ll set up our remote monitoring infrastructure. We’ll watch your system vigilantly.  If anything ever looks like trouble, we’ll know it well before you will. As nebulous as it sounds, remote monitoring alone significantly increases your uptime and resiliency.

Remote Access

The vast majority of our technical issues are resolved without ever setting foot in your facility. In order to make that so easy, we set-up remote access. Because really, what good is diligently monitoring a situation from afar if we can’t immediately solve the problems we see? Giving us access to the infrastructure means we’ll solve a great many problems before you ever knew they existed. The result: more uptime, more productivity, and longer-running hardware.

are you ready to experience forward thinking IT?

Our mission is to pursue excellence in making technology work for businesses. We embrace innovation and teamwork in our quest to be the best IT Solutions provider in every market we serve. We strive for excellence through tireless support, timeless craftsmanship, and adherence to our Values.